We would like to take this opportunity to wish you and your family a Merry Christmas and New Year and to thank you for your partnership throughout 2020. 
Website support during the Christmas and New Year period
There will be some slight changes to our normal support cover over the festive period:
  • From 17:00 on Friday 18th December 2020 until 09:00 on Monday 4th January 2021 our booked development, support services and Pay As You Go support will not be available. This means that if you need us to carry out any support or development work, that you would normally book in advance, it cannot be booked in for during this period.
  • From 17:00 on Wednesday 23rd December 2020 until 09:00 Monday 28th December 2020 general and non-critical website support will be not be available.
  • From 17:00 on Wednesday 30th December 2002 until 09:00 Monday 4th January 2021 general and non-critical website support will not be available.
Throughout the Christmas and New Year period, our server engineers will still be monitoring and providing 24/7 server support.
Throughout the Christmas and New Year period, we will continue to install updates and monitor firewalls on all Managed Hosting and Update and Security Contract accounts. 
We often find, that over the Christmas period, clients have time to work on their websites. Can we remind you, that it is good practice to always make an Akeeba Backup before you start any work on your website, and at key points while you are working on the website e.g. before installing an extension or update. All websites hosted by us have free daily off site backups, but it is quicker to restore from an Akeeba Backup, should anything go wrong, rather than restoring from an offsite server backup. Restoring from regularly taken Akeeba Backups, also makes restoring to a particular point during your work more possible.
Emergency Support 
If you are subscribed to our 24/7 Emergency Out of Hours Support, this will of course still be provided throughout the Christmas and New Year period. 
We wish you happiness and good health in 2021 from.

Sarah, Neil and Jonathan at 443i

Thursday, December 10, 2020

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