Christmas and New Year

We would like to take this opportunity to wish you and your family a Merry Christmas and New Year and to thank you for your partnership throughout 2020.    Website support during the Christmas and New Year period   There will be some slight changes to our normal support cover over the festive period:   From 17:00 on Friday 18th ... Read More »

10th Dec 2020
MariaDB Upgrade – 8th September 2020 06:30 – Scheduled

MariaDB Upgrade – 8th September 2020 06:30 – Scheduled Event Description: As a part of our ongoing commitment to stability and performance, Krystal Engineers will be performing a MariaDB (formerly MySQL) upgrade on our hosting servers. This upgrade involved upgrading from MariaDB 10.2 to MariaDB 10.3. The new version comes with numerous ... Read More »

4th Sep 2020
MySQL uk605

We are currently experincing a problem with MySQL on server UK605 and some websites are currently unavailable and showing an error. Our engineers are aware of the problem and they are working to resolve the issue as quickly as possible.

14th Nov 2018
Problems sending emails to Support - resolved

A recent update to cPanel has caused the problem with emails being imported into our support system. We have found a workaround and emails are now being imported into the support system.If you sent us an email in the last 24 hours and are concerned that we did not receive you can check by logging into your customer account and viewing your support ... Read More »

20th Jan 2015
Problems sending emails to Support - Update

We understand that a recent update to cPanel has caused the problem with emails being imported into our support system. We are working hard to find a workaround until cPanel release a fix for this. Please continue to submit and reply to support tickets via our support website as unfortunately any emails send or replied to sales@ or support@ will ... Read More »

20th Jan 2015
Problems sending emails to Support

We are currently experiencing problems receiving emails into our Customer Support System and we are working with the software provider to resolve this. The problem on affects customers who are sending emails to our support and sales email addresses. Until we have resolved this issue if you need to raise a support ticket please go to our support ... Read More »

20th Jan 2015

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